Terms Of Services

If you do not agree with any part of these Terms, please do not use our website or services.

Terms of Service

1. Introduction

These Terms of Service govern your use of the LD Cleaning Co website and your booking of any services provided by LD Cleaning Co. By accessing this website or scheduling a service, you agree to comply with these terms.

If you do not agree with any part of these Terms, please do not use our website or services.

2. Services

LD Cleaning Co provides professional deep cleaning services across Cape Town and surrounding areas. Services include, but are not limited to:

Carpet deep cleaning
Couch and upholstery cleaning
Mattress cleaning
Vehicle upholstery cleaning
High pressure washing
End of tenancy deep cleaning

All services are subject to availability.

We reserve the right to decline service requests at our discretion.

3. Quotes and Pricing

All quotes are provided based on the information supplied at the time of enquiry.

Pricing may change if:

The condition differs from what was described
The size of the area is larger than indicated
Additional services are requested
Access requirements were not disclosed

You will always be informed of any pricing adjustments before work begins.

4. Bookings and Deposits

A deposit may be required to secure your booking.

Appointments are only confirmed once the deposit has been received, where applicable.

Failure to provide access to the property at the scheduled time may result in a cancellation fee.

5. Cancellations and Rescheduling

We understand that plans change.

Cancellations should be made at least 24 hours in advance.
Late cancellations may incur a fee.
Missed appointments may be charged in full.

Rescheduling is subject to availability.

6. Access to Property

Clients are responsible for ensuring safe and adequate access to the property.

This includes:

Access to water and electricity where required
Securing pets
Removing fragile or valuable items
Providing parking where possible

LD Cleaning Co is not responsible for delays caused by restricted access.

7. Results Disclaimer

While we aim for excellent results, certain stains, wear, or permanent damage may not be fully reversible.

Factors affecting outcomes include:

Age of materials
Prior damage
Fabric type
Severity of staining

By booking our services, you acknowledge that complete stain removal cannot be guaranteed.

8. Satisfaction Commitment

Your satisfaction matters to us.

If you are not satisfied with the service provided, please notify us within 24 hours, and we will make reasonable efforts to address the concern.

9. Client Responsibilities

Before our arrival, clients should:

Clear areas where possible
Inform us of delicate materials
Disclose any known hazards
Ensure a safe working environment

Failure to do so may limit the scope of work.

10. Limitation of Liability

LD Cleaning Co is not liable for:

Pre-existing damage
Normal wear and tear
Items not disclosed as fragile
Damage resulting from incorrect installation of carpets, fabrics, or surfaces

Our liability is limited to the value of the service provided.

11. Health and Safety

We reserve the right to refuse or stop work if conditions are unsafe for our team.

This includes environments involving:

Hazardous materials
Aggressive animals
Structural risks
Unsanitary conditions beyond normal service scope

12. Website Use

All content on this website is the property of LD Cleaning Co and may not be copied, reproduced, or distributed without permission.

We strive to keep information accurate but do not guarantee that all website content is free from errors.

13. Privacy

Any personal information submitted through this website is handled in accordance with our Privacy Policy.

14. Changes to These Terms

LD Cleaning Co reserves the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of any changes.

15. Contact Information

If you have questions regarding these Terms, please contact us:

LD Cleaning Co
info@ldcleaningco.co.za